Response time
Within 1-2 business days (Mon-Sat, IST)
Urgent billing issue
Put "URGENT - payment" in the subject and include your order code
What to include
- The email or mobile number your account uses.
- Your business name (as registered in Scan To Star).
- For billing: the order code (ORD-…), invoice number or payment reference.
- For a complaint: what happened, when, and a screenshot if you have one.
Common requests
- Refund or cancellation - see the Refund & Cancellation Policy first; then email us with the order code.
- Delete my account or data - follow the steps in Account & Data Deletion.
- A review I did not write / a fake review - see the Review Integrity Policy; reviews are posted by customers directly on Google, so removal requests go through Google's own process, but tell us and we will help.
- Stand order status - check Billing > My Stand Orders in your dashboard; write to us with the order code if it looks stuck.
Book a demo or send a message
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No credit card required. See how Scan To Star works for your specific store.